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The Sandman
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21	Handout set page 1 Crisis Communication I: How Bad Is It? How Sure Are You? (Page 1 of 2) Copyright © 2004 by Peter M. Sandman and Jody Lanard. All Rights Reserved. Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-17 10:14:38 Business Handout Humanitarian aid Risk The Sandman Crisis communication Actuarial science Management Ethics
22	Handout set page 28 Beyond Panic Prevention: Addressing Emotion in Emergency Communication Copyright © 2002 by Peter M. Sandman. All Rights Reserved. (Based on work done for the Centers for Disease Control and Preventi Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-17 10:14:43 Hypervigilance Empathy Anger Denial MDMA Posttraumatic stress disorder Handout Sadness Emergency service Emotions Mind Psychiatry
23	Reducing Outrage: Six Principal Strategies Copyright © 1998 by Peter M. Sandman 1. Stake out the middle, not the extreme. In a fight between “terribly dangerous” and Add to Reading List Source URL: www.psandman.com Language: English - Date: 2014-05-02 18:13:12 Risk Hazard Safety Sandman Outrage Emergency management Ethics Public safety
24	The Nature of Outrage (p. 1) Copyright © 1995 by Peter M. Sandman 1. The hazard-versus-outrage distinction is not a distinction between data Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-02 20:04:24 Ethics Emergency management Actuarial science DIY culture OutRage! Outrage Hazard Outrage factor Management Risk Public safety
25	The Relationship between Hazard and Outrage (p. 1) Copyright © 1998 by Peter M. Sandman 1. Outrage is as real as hazard. Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-02 20:04:24 Actuarial science Ethics Public safety Hazard Safety OutRage! Outrage Risk Management Emergency management
26	Crisis Communication IV: Errors, Misimpressions, and Half-Truths (Page 1) Copyright © 2004 by Peter M. Sandman and Jody Lanard (Traducción en Español – http://www.psandman.com/handouts/sand12dS.pdf) 19. Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-05-04 08:09:54 Management Health The Sandman Severe acute respiratory syndrome Transparency Outrage factor Sandman Actuarial science Risk Ethics
27	Guidelines for Dealing with Activist Groups Copyright © 1995 by Peter M. Sandman If you think they’re “vultures,” remember that vultures don’t kill anything; they eat carrion, dead meat. If you stop committing s Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-02 17:45:19 Sandman Comics The Sandman Activism
28	Hazard Versus Outrage: A “Thought Experiment” and a Real Experiment (p. 1) Copyright © 1995 by Peter M. Sandman The Thought Experiment Imagine a roomful of citizens listening to an expert on pesticide risks, someone Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-04-02 20:04:24 Actuarial science Ethics Public safety Hazard Safety OutRage! Pesticide Sandman Outrage factor Risk Management Emergency management
29	“Watch Out!” Precaution Advocacy Fundamentals (Page 1 of 4) Copyright © 2007 by Peter M. Sandman Precaution advocacy is high-hazard, low-outrage risk communication. The goal is thus to arouse an apathetic public to Add to Reading List Source URL: www.psandman.com Language: English - Date: 2013-05-04 17:36:37 Email Apathy Fax Internet Technology Social psychology The Sandman
30	April 24, 2004 Three Mile IslandYears Later by Peter M. Sandman wenty-five years ago, when the Add to Reading List Source URL: www.psandman.com Language: English - Date: 2014-08-29 23:00:36 Three Mile Island accident United States Nuclear power Nuclear safety Three Mile Island Nuclear Generating Station Three Mile Island: A Nuclear Crisis in Historical Perspective Nuclear power debate Anti-nuclear movement Nuclear meltdown Energy Nuclear energy Nuclear technology

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